Total Quality Management (TQM) is a people focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
TQM is total system approach, not a separate area or program. TQM stresses continual change in learning and adaptation as keys to organizational success.
Pioneers in field of TQM argued that a more effective management philosophy might focus on actions to prevent a defective products from ever being created, rather that simply screening it out.
W. Edwards Deming is regarded by many as Father of TQM
TQM & Traditional management practices -
- Strategic planning and management
- Changing relationships with customers and suppliers
- Organizational Structure
- Motivation & Job design
- Organizational Change
- Teamwork
